These Terms govern the purchase of tickets and related products/services made via ticketsfest.eu and authorized partners. By placing an order, you (“Customer”, “you”) accept these Terms as well as any Organizer Terms applicable to the specific event.
1. General Rules
- TicketsFest.EU operates a ticket distribution platform. For each event, the Organizer (the event owner/producer/venue or their agent) is identified on the event page. Unless stated otherwise, the Organizer is a business entity and the event is part of its regular commercial activity.
- By purchasing a ticket, you enter into: (a) a ticket sale agreement with TicketsFest.EU (distribution/fulfilment), and (b) an event attendance agreement with the Organizer (access and participation).
- If there is a conflict between these Terms and the Organizer Terms, the latter govern attendance-related matters (admission rules, age limits, seating plans, program changes, etc.).
- You can read and must accept these Terms and the Organizer Terms before completing your order.
2. Ordering & Contract Formation
- Tickets are sold through ticketsfest.eu and authorized offline or online partners.
- To purchase: select the event, ticket type/category, and where applicable numbered seats or a quantity of general-admission tickets; provide required details; and choose payment and delivery options.
- Clicking “Confirm and pay” constitutes an order with an obligation to pay and creates a binding contract under distance-selling rules.
- You must provide accurate information. Incorrect data (e.g., amount, reservation number, payment reference, payer details) may prevent allocation of funds and result in cancellation.
- Automated tools/bots for purchasing are prohibited. We may cancel tickets obtained through prohibited means.
- TicketsFest.EU acts as the intermediary between Organizer and Customer regarding the acquisition of tickets; we are responsible for delivering valid tickets. The Organizer is responsible for granting admission and staging the event.
3. Tickets
- A ticket is a right of entry for one person to the specific event indicated on it. Tickets may be named (personalized) or bearer tickets; if named, only the named person may be admitted.
- Tickets are validated at entry. Re-use is not possible. Copying, scanning, reproducing, or altering tickets is strictly prohibited.
- Keep your ticket secure. TicketsFest.EU is not liable for lost, stolen, or damaged tickets or for consequences of sharing ticket data.
- Purchase limits: To prevent unfair purchasing, we may cap the number of tickets per person/account.
- Resale: Buying tickets with the intention of reselling at a profit may breach applicable law and/or Organizer Terms.
4. Prices, Fees & Availability
- Ticket prices and price categories are set by the Organizer. Maps and seat plans on the Platform are indicative.
- Service fees and charges: TicketsFest.EU may apply service/processing fees to cover platform and distribution costs. All payable amounts are displayed before you confirm purchase.
5. Payment
- Available payment methods may include bank transfer, online transfer, payment cards, BLIK, digital wallets—subject to Organizer availability.
- For online card/transfer payments, after clicking “Confirm and pay” you will be redirected to the relevant payment provider’s page.
- For traditional bank transfers, follow the exact instructions in the reservation confirmation. If funds are not received within the stated time, the reservation may be cancelled.
8. Right of Withdrawal & Refunds
- Consumer withdrawal: Under Article 38(12) of the Polish Consumer Rights Act, there is no right of withdrawal for ticket purchases.
- Event cancelled: If the event is cancelled, TicketsFest.EU will refund the ticket price and mandatory fees paid, within 14 days of cancellation after receiving funds from the Organizer.
Company Details
TicketsFest.EU LLC
(TICKETSFEST.EU Sp. z o.o.)
Al. Jerozolimskie 109/70, 02-011 Warsaw, Poland
NIP: 7011249787 | REGON: 541135758 | KRS: 0001160545